Operations Analyst


Support clients in a variety of project initiatives, working under the direction of Senior Consultant or other upper level consulting resource.  Consultant roles and responsibilities: 


  • Researching and understanding background of client business and organization including ability to identify opportunities for improvement

  • Reviewing and documenting “as is” processes

  • Assist other team members in documenting “to be” processes

  • Identify ideas and options for “to be” processes

  • Define effective formats to document business processes and complete key business process documents


  • Increased aptitude to collect and analyze data (documents, examples, user issues, etc.) for client projects and suggest key conclusions based on the data

  • Develop well organized deliverables with limited direction


  • Increased understanding and ability to provide support for business applications used at client engagements including ability to solve issues with minimal guidance from other team members


  • Lead definition and development of training materials

  • Conduct training sessions in select topic areas with minimal support from other team members

Client Relations

  • Ability to gain confidence of client personnel


  • Create clear written documentation including the ability to frame and define the document structure and deliverable format

  • Demonstrate skills and aptitude in meeting planning and organization – planning agenda and taking a leadership role in conducting meetings both within the organization and with client personnel

Core Functions

  • Following guidelines on projects as established by other team members who are leading the project effort

  • Monitor individual schedule, work priorities and tasks

  • Perform basic project planning activities under direction of senior team members

  • Plan and organize individual projects and responsibilities

  • Track and record time spent on client projects

  • Work effectively with other team members

Qualifications and Education Requirements

  • Bachelor’s Degree Required

  • Minimum of 2 years’ prior experience in the healthcare industry

  • Minimum of 1 year prior consulting experience

  • Strong knowledge of MS Office tools including MS Word, MS Excel, MS PowerPoint and MS Outlook

Preferred Skills

Additional skills preferred include:

  • Knowledge of MS Visio, SharePoint and MS Project

  • Experience with eClinicalWorks

  • Experience with Centricity Practice Solution

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